Your Users are Omnichannel

How to use AI and Voice to serve the Omnichannel Consumer

DIGITAL CHECK UP >

10

Average Touchpoints for a Purchase

10

Connected Consumers are Omnichannel

We’re living in an on-demand society where people don’t like to wait

The long journey you used to be able to take the audience on isn’t as available anymore.

We’ve no time.

Everyone loves the fact that if they don’t want to pick up a phone, they can send an email, initiate a chat, send a text message or even have a conversation via social media. Empowering as it is for customers, it soon became cumbersome and costly for the companies supporting them.

 

Solving the Omnichannel Dilemma

Information is overwhelming.
Your customers are going omnichannel through multiple touch-points.

Used by the Googles, Facebooks, Amazons to an immersive user experience across channels, today they have the expectation that any desired information or service will be available on any device, in context, at their precise moment of need.

Why customer should search when they can just ask?

AI for Omnichannel

  • Voice-first
  • Instant on any device
  • Omnichannel (web, mobile app, Facebook, WhatsApp Business API, Google Assistant, Google Home, Amazon Alexa)

Consolidating the multiple pieces of customer interaction, employee productivity and product experience.

Multilingual (70 languages supported).

No need of set up and programming.

How to use AI and Voice to serve the Omnichannel Consumer

Omnichannel Consumer Experience boosts Growth

Successful CPG companies need to have a direct relation with their consumers and deliver a seamless experience across channels—and even anticipate consumer needs to deliver the right offer via the right channel at the right time.
Fratelli Carli can now offer consumers a consistent experience regardless of interaction channel. Consumer data collected from all the touchpoints helps generate consumer insights and product recommendations. Most importantly, consumers now have more personalized content with consistent promotions and discounts through all sales channels.

  • Better understand consumers and their behavior
  • Personalize consumer interactions across channels
  • Enhance cross-selling and upselling
  • Rationalize pricing and promotion
  • Increase efficiency and productivity

+20% Spending on Starbucks Digital

Out of Starbucks’ 80 global markets, less than half have the Starbucks mobile app.

Only eight have mobile order and pay.

In the United States, roughly 40% of transactions come from Starbucks’ mobile app-based loyalty program. Customers who order online increase their spending by 20%, according to data compiled by Deloitte.

See cases for online to offline, drive-to-store, click&collect, in-store digital experience